Do changes on the Box web app appear in your Box Sync folder? If not, make sure the parent folder is marked for Sync.Ĥ. Do your changes in Box Sync show up in the web app? If not, make sure Box Sync is running and you are logged in.ģ. Does your Box Sync folder look "healthy" based on the three criteria above?Ģ. In this situation, it is good to isolate the problem: Is this a problem with one of the computers or both? Is this a problem with uploads, downloads or both?ġ. I add files to my Box Sync folder, but my coworker can't see them More information about marking content for Sync can be found here.
In this case, the first thing to check is that your folders are "marked for Sync" by going to Box on the web. I see a Box Sync folder on my computer, but it's empty If the icon is not there, but you are certain Box sync is installed, try restarting your computer as Box sync should launch shortly after you log in. If the Box icon is gray, you are not logged into Box Sync.
The Box icon will appear in the system tray (colored blue) to indicate that Box Sync is running and you are logged in.If there are gray icons, there was an error syncing that item. If there are orange icons, the sync is in progress.
On Windows, if there are no icons, you may be logged out of Box Sync. Files and folders have blue check mark icons that indicate successful syncing (blue circle with white check on Mac).If the Box Sync folder is not here, make sure you have Box Sync installed. The Box Sync shortcut appears in the Favorites/Quick access navigation section of File Explorer.
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